Customer Mobile Application — Legal Documents
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ONE SOLUTIONSS (ONESOLUTIONSS)
CUSTOMER MOBILE APPLICATION — SERVICE LEVEL AGREEMENT (SLA)
Effective Date: 11 August 2026
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This Service Level Agreement ("SLA") sets out the service standards and
performance commitments that One Solutionss undertakes to provide to
Customers who have purchased an active Package through the Customer App.
This SLA forms part of the broader Terms & Conditions.
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1. PURPOSE AND SCOPE
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1.1 This SLA applies to all Services provided under an active Package,
including:
(a) Flat Tyre Assistance (Roadside and At Home);
(b) Vehicle Recovery;
(c) Health Check / Inspection (at Home, Roadside, or Partner Garage).
1.2 This SLA does not apply to services requested outside the scope of the
purchased Package or to circumstances excluded under the Terms & Conditions.
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2. SERVICE AVAILABILITY
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2.1 Platform Availability: The One Solutionss Customer App and backend
systems will be available and accessible 99.5% of the time on a monthly
basis, excluding scheduled maintenance windows.
2.2 Scheduled Maintenance: We may perform scheduled maintenance during
off-peak hours (typically 02:00–05:00 local time). Advance notice of at
least 24 hours will be given via the App or email for any maintenance
expected to exceed 2 hours.
2.3 Emergency Maintenance: In the event of critical security patches or
system failures, emergency maintenance may be performed without advance
notice. We will notify Users as soon as practicable.
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3. MECHANIC DISPATCH — NO GUARANTEED RESPONSE TIME
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3.1 One Solutionss will use commercially reasonable efforts to dispatch a
qualified Mechanic to your location after receiving a valid service
request through the App.
3.2 WE DO NOT GUARANTEE, WARRANT, OR COMMIT TO ANY SPECIFIC RESPONSE TIME,
DISPATCH TIME, OR ARRIVAL TIME FOR ANY SERVICE. The time taken for a
Mechanic to reach your location is dependent on multiple variables
outside our direct control, including but not limited to:
(a) Mechanic availability and workload at the time of request;
(b) Real-time traffic conditions and road closures;
(c) Weather conditions and natural events;
(d) Distance between the nearest available Mechanic and your location;
(e) Complexity of the service situation;
(f) Operational, logistical, or supply constraints;
(g) Any other factor that may affect dispatch and travel.
3.3 Any estimated time of arrival (ETA) displayed in the App is indicative
and approximate only. It does not constitute a binding commitment,
promise, or guarantee. ETAs may change without notice based on
real-time conditions.
3.4 You acknowledge and agree that:
(a) Delays in Mechanic arrival may occur and are an inherent risk of
roadside assistance services;
(b) One Solutionss is not liable for any delay in service delivery;
(c) No compensation, credit, refund, discount, or alternative remedy
will be provided for delays of any duration.
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4. SERVICE QUALITY STANDARDS
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4.1 Mechanic Qualifications
(a) All Mechanics registered on the platform are required to hold valid
professional qualifications or certifications relevant to their
service category.
(b) Mechanics undergo a background check and verification process before
being approved on the platform.
(c) Mechanics are required to maintain their own tools, equipment, and
insurance.
4.2 Service Completion Standards
(a) Flat Tyre Assistance: The Mechanic will attempt to repair or replace
the flat tyre to a roadworthy condition. If this is not possible,
Recovery will be offered.
(b) Recovery: The Vehicle will be transported safely to the nearest
suitable Partner Garage or agreed destination without causing
additional damage, subject to the limitations in the Terms & Conditions.
(c) Health Check / Inspection: The Mechanic will complete a standard
inspection checklist and provide a verbal or digital summary of
findings through the App within 24 hours of the appointment.
4.3 Communication Standards
(a) You will receive real-time updates in the App regarding:
• Mechanic assignment;
• Any changes to the indicative ETA;
• Service completion confirmation;
• Inspection report availability.
(b) Our support team will respond to in-app chat messages within
15 minutes during operational hours (07:00–23:00 local time) and
within 2 hours outside operational hours.
4.4 Professional Conduct
(a) Mechanics are expected to conduct themselves professionally,
courteously, and respectfully at all times.
(b) Mechanics must wear identifiable uniforms or badges where provided.
(c) Mechanics must not solicit additional work outside the App or
demand cash payments for Services covered by the Package.
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5. NO SERVICE CREDITS OR COMPENSATION FOR DELAYS
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5.1 One Solutionss does NOT offer service credits, refunds, account credits,
discounts, free extensions, or any other form of compensation for:
(a) Delays in Mechanic dispatch or arrival;
(b) Failure to meet any indicative ETA;
(c) Mechanic no-shows (subject to Clause 6 below);
(d) Service unavailability in your area at a specific time;
(e) Any other time-related service issue.
5.2 This Clause 5 applies regardless of the cause of the delay, including
delays caused by factors within One Solutionss' control, except where
expressly prohibited by applicable mandatory consumer protection law.
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6. MECHANIC NO-SHOW OR UNSATISFACTORY SERVICE
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6.1 Mechanic No-Show:
If a Mechanic fails to arrive and no communication of delay or
reassignment has been provided within a reasonable period, you may:
(a) Request reassignment to another Mechanic at no additional cost; or
(b) Cancel the service request and submit a new request.
No refund, credit, or compensation will be provided for a no-show.
6.2 Unsatisfactory Service:
If you believe the service provided was incomplete, unprofessional, or
caused damage to your Vehicle:
(a) You must report the issue within 24 hours of service completion
through the App or by emailing onesolutionn07@gmail.com.
(b) We will investigate the complaint within 3 business days.
(c) If the complaint is substantiated, we will offer one or more of:
• A complimentary re-service or follow-up inspection;
• Removal of the Mechanic from our platform, if warranted.
(d) Under no circumstances will a refund, account credit, or monetary
compensation be provided for unsatisfactory service.
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7. PLATFORM PERFORMANCE METRICS
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7.1 One Solutionss monitors and reports the following metrics internally
for quality assurance and operational improvement:
(a) Service completion rate (percentage of requests successfully resolved);
(b) Customer satisfaction rating (post-service survey);
(c) Mechanic availability and utilisation rate;
(d) App uptime and system reliability.
7.2 Aggregated performance data may be published in anonymised form in the
App or on our website for transparency purposes.
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8. CONTINUOUS IMPROVEMENT
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8.1 One Solutionss is committed to continuously improving service quality.
We regularly review Mechanic performance, customer feedback, and
operational data to identify areas for enhancement.
8.2 Customers are encouraged to rate Mechanics and provide feedback after
each service. Ratings directly influence Mechanic rankings and platform
privileges.
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9. LIMITATIONS AND EXCLUSIONS
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9.1 This SLA does not create any contractual relationship between the
Customer and individual Mechanics. Mechanics are independent contractors,
and One Solutionss' obligations under this SLA are limited to those
expressly stated herein.
9.2 The remedies set out in this SLA (re-service, reassignment, etc.) are
the sole and exclusive remedies for failure to meet the service standards
described herein, except where prohibited by applicable law.
9.3 Nothing in this SLA affects your statutory rights as a consumer under
applicable consumer protection legislation, to the extent such rights
cannot be lawfully excluded.
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10. CHANGES TO THIS SLA
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10.1 One Solutionss may update this SLA from time to time. Changes will be
notified via the App and email at least 14 days before taking effect.
10.2 Changes will not apply retroactively to service incidents that occurred
before the effective date of the change.
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11. CONTACT INFORMATION
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For SLA-related inquiries or complaints:
Email: onesolutionn07@gmail.com
Phone: [INSERT SUPPORT NUMBER]
App Support: In-app "Help & Support" > "Service Issue"
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END OF SERVICE LEVEL AGREEMENT
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ONE SOLUTIONSS (ONESOLUTIONSS)
CUSTOMER MOBILE APPLICATION — CANCELLATION & REFUND POLICY
Effective Date: 11 August 2026
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This Cancellation & Refund Policy ("Policy") governs the terms under which
Packages may or may not be cancelled and whether refunds are available for
Customers of the One Solutionss Customer App. By purchasing a Package, you
expressly acknowledge and agree to the terms of this Policy.
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1. DEFINITIONS
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Terms defined in the One Solutionss Terms & Conditions have the same meaning
in this Policy.
1.1 "Used Service" means any instance where a Mechanic has been dispatched to
your location, an Inspection appointment has been attended, or any Service
under the Package has been consumed.
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2. ALL SALES ARE FINAL — NO CANCELLATION
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2.1 ALL PACKAGE PURCHASES ARE FINAL AND NON-CANCELLABLE. Once you complete
a purchase through the App, you CANNOT:
(a) Cancel the Package;
(b) Unsubscribe from the Package;
(c) Request a refund, whether full, partial, or pro-rata;
(d) Downgrade to a lower Vehicle Category or shorter Duration;
(e) Transfer the Package to another person or Vehicle;
(f) Pause, freeze, or suspend the Package;
(g) Receive account credit or voucher in lieu of a refund.
2.2 This policy applies regardless of whether:
(a) You have not used any Services under the Package;
(b) You change your mind after purchase;
(c) You sell, lose, or dispose of the Vehicle;
(d) You relocate to an area outside the service coverage;
(e) You are dissatisfied with response times, service quality, or
Mechanic conduct;
(f) You experience a change in personal circumstances;
(g) Any other reason whatsoever.
2.3 THERE IS NO COOLING-OFF PERIOD. By purchasing a Package, you waive any
statutory, regulatory, or contractual right to a cooling-off period or
withdrawal right, to the fullest extent permitted by applicable law.
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3. NO REFUNDS UNDER ANY CIRCUMSTANCES
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3.1 One Solutionss does NOT provide refunds under any circumstances,
including but not limited to:
(a) Non-use of the Package or any Services;
(b) Partial use of the Package (e.g., using 1 of 5 allowed incidents);
(c) Early termination of the Package by you;
(d) Account deletion or App uninstallation;
(e) Force majeure events affecting your ability to use the Services;
(f) Service area withdrawal or reduction after your purchase;
(g) Technical issues, App downtime, or platform unavailability;
(h) Dissatisfaction with Mechanic response time or service quality;
(i) Death, incapacity, or change in ownership of the Customer;
(j) Vehicle theft, total loss, or permanent disablement;
(k) Any other reason not explicitly covered in this Policy.
3.2 If One Solutionss is permanently unable to provide Services due to
insolvency, cessation of business, or regulatory shutdown, any refunds
will be handled in accordance with applicable insolvency or consumer
protection laws, and only to the extent required by such laws.
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4. PACKAGE UPGRADES
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4.1 Upgrade: You may upgrade your Package to a higher Vehicle Category or
longer Duration at any time through the App.
(a) You will pay the full difference between the new Package price and
the original Package price. No credit or pro-rata adjustment is given
for the remaining time on the original Package.
(b) Upgrades take effect immediately upon payment confirmation.
(c) The original Package is consumed in full as part of the upgrade;
no refund or residual value is retained.
4.2 Downgrade: Downgrades to a lower Vehicle Category or shorter Duration
are NOT permitted at any time. You may purchase a new Package of your
choice upon expiry of the current Package.
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5. SERVICE REQUEST CANCELLATION (SINGLE INCIDENT)
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5.1 Emergency Service Cancellation (Roadside / At Home):
(a) You may cancel a service request through the App at any time before
the Mechanic arrives.
(b) Cancelling a single service request does NOT entitle you to any
refund, credit, or extension of your Package.
(c) If the Mechanic has already been dispatched and you cancel, a
dispatch fee of up to $10.00 may be charged to cover fuel and time
costs. This fee must be paid before you can submit future service
requests.
(d) If the Mechanic arrives and you are not present, or if the issue is
found to be excluded under the Terms & Conditions, the incident will
be counted as a Used Service.
5.2 Health Check / Inspection Appointment Cancellation:
(a) You may reschedule an appointment free of charge if done at least
12 hours before the scheduled time.
(b) Cancellations of appointments are NOT permitted less than 12 hours
before the scheduled time. The appointment will be counted as a
Used Service incident.
(c) No-shows without cancellation will be counted as a Used Service
incident and may result in restrictions on future bookings.
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6. ACCOUNT DELETION
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6.1 You may delete your account through the App settings at any time.
6.2 Account deletion does NOT:
(a) Cancel your active Package;
(b) Entitle you to any refund, credit, or compensation;
(c) Extend, pause, or modify the expiry date of your Package.
6.3 Upon account deletion, any remaining Services under your active Package
are immediately and permanently forfeited.
6.4 If you re-register with the same credentials after deletion, you must
purchase a new Package; previous Packages will not be reinstated.
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7. TERMINATION BY ONE SOLUTIONSS
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7.1 If One Solutionss suspends or terminates your account due to breach of
the Terms & Conditions, fraudulent activity, abuse, or any other
violation, your Package is forfeited immediately and permanently without
refund or credit of any kind.
7.2 One Solutionss reserves the right to refuse future sales to any Customer
whose account has been terminated for breach.
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8. PAYMENT DISPUTES & CHARGEBACKS
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8.1 If you initiate a chargeback, payment dispute, or similar claim with
your bank or payment provider:
(a) Your account will be immediately suspended pending investigation;
(b) You will be required to provide evidence supporting your dispute;
(c) If the dispute is found to be frivolous, fraudulent, or in breach
of this Policy, we reserve the right to:
• Permanently terminate your account;
• Report the incident to relevant authorities;
• Pursue legal action to recover costs and damages;
• Ban you from future use of the Platform.
8.2 We strongly encourage Customers to contact our support team at
onesolutionn07@gmail.com BEFORE initiating any chargeback or dispute
to resolve issues amicably.
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9. EXCEPTIONAL CIRCUMSTANCES
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9.1 The only circumstance under which One Solutionss may, at its sole and
absolute discretion, consider a refund or account credit is if we
permanently cease all operations and are legally required to do so under
applicable insolvency or consumer protection laws.
9.2 Any discretionary refund or credit is entirely at the discretion of One
Solutionss management and does not create a precedent or entitlement
for future claims.
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10. ACKNOWLEDGMENT OF POLICY
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10.1 By tapping "Purchase", "Pay Now", "I Agree", or any similar confirmation
button in the App, you expressly acknowledge that:
(a) You have read, understood, and agree to this Policy;
(b) You understand that your purchase is final and non-refundable;
(c) You waive any right to cancel or receive a refund, to the fullest
extent permitted by law;
(d) You are making this purchase voluntarily and without coercion.
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11. CHANGES TO THIS POLICY
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11.1 One Solutionss reserves the right to amend this Policy at any time.
Changes will be notified via the App and email at least 14 days before
taking effect.
11.2 Changes will not affect Packages already purchased at the time of the
change.
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12. CONTACT INFORMATION
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For inquiries regarding this Policy:
Email: onesolutionn07@gmail.com
Phone: [INSERT SUPPORT NUMBER]
App Support: In-app "Help & Support" section
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END OF CANCELLATION & REFUND POLICY
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ONE SOLUTIONSS (ONESOLUTIONSS)
CUSTOMER MOBILE APPLICATION — PRIVACY POLICY
Effective Date: 11 August 2026
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One Solutionss ("we", "us", "our", "Company") is committed to protecting your
personal data and respecting your privacy. This Privacy Policy explains how we
collect, use, store, share, and protect your personal information when you use
our Customer App, website, and services (collectively, the "Platform").
By using the Platform, you consent to the practices described in this Privacy
Policy. If you do not agree, please do not use our services.
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1. DATA CONTROLLER
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One Solutionss is the data controller responsible for your personal data.
Contact Details:
Data Protection Officer: onesolutionn07@gmail.com
Registered Address: [INSERT REGISTERED ADDRESS]
Support Email: onesolutionn07@gmail.com
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2. INFORMATION WE COLLECT
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2.1 Information You Provide Directly
(a) Account Registration Data:
• Full name
• Email address
• Mobile phone number
• Residential address
• Date of birth
• Government-issued ID number (for verification)
• Profile photograph (optional)
(b) Vehicle Information:
• Vehicle make, model, and year
• Registration / licence plate number
• Vehicle Identification Number (VIN) where applicable
• Vehicle Category (Bike 70cc / 125cc / 150cc / Car Hatchback / Sedan)
• Vehicle colour and distinguishing features
• Current mileage / odometer reading
(c) Payment Information:
• Billing address
• Payment card details (processed securely by third-party payment
processors; we do not store full card numbers)
• Transaction history and Package purchase records
(d) Service Request Data:
• GPS location data (real-time during service requests)
• Description of the issue / Breakdown details
• Photographs of the Vehicle or Breakdown scene (if uploaded)
• Preferred Service Location
• Appointment dates and times
(e) Communication Data:
• Chat messages exchanged through the App with Mechanics or support
• Phone call records with our support team
• Feedback, ratings, and reviews submitted
2.2 Information Collected Automatically
(a) Device Information:
• Device type, model, and operating system
• Unique device identifiers (UUID, IMEI, advertising ID)
• Mobile network information
• IP address
(b) App Usage Data:
• Log-in times and session duration
• Features accessed and buttons clicked
• Crash reports and error logs
• App version and update history
(c) Location Data:
• Precise GPS location when the App is in use, especially during
active service requests
• Background location (only if you grant permission) to facilitate
faster dispatch in emergency situations
2.3 Information from Third Parties
We may receive information about you from:
• Payment processors (transaction confirmation, fraud checks)
• Identity verification services
• Partner Garages (service completion records, inspection reports)
• Mechanics (service notes, photographs of work performed)
• Public registers (vehicle registration databases, where permitted by law)
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3. HOW WE USE YOUR INFORMATION
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We use your personal data for the following lawful purposes:
3.1 To Provide and Manage Services
• Verify your identity and eligibility
• Process Package purchases and payments
• Dispatch Mechanics to your location
• Facilitate Health Check and Inspection appointments
• Communicate service status, ETAs, and updates
• Maintain records of services rendered
3.2 To Ensure Safety and Security
• Verify the identity of Mechanics and Customers
• Monitor for fraudulent activity and abuse
• Investigate disputes and complaints
• Comply with legal and regulatory obligations
3.3 To Improve Our Platform
• Analyse usage patterns and app performance
• Develop new features and services
• Conduct surveys and research
• Generate aggregated, anonymised statistical reports
3.4 For Marketing and Communications (with your consent)
• Send promotional offers, discounts, and Package renewal reminders
• Notify you of new Partner Garages or service areas
• Deliver targeted advertisements through third-party platforms
You may opt out of marketing communications at any time via the App
settings or by clicking "Unsubscribe" in emails.
3.5 For Legal Compliance
• Respond to lawful requests from law enforcement or regulatory bodies
• Enforce our Terms & Conditions
• Protect our rights, property, and safety, and that of our users
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4. LEGAL BASIS FOR PROCESSING (GDPR / APPLICABLE LAW)
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We process your personal data based on one or more of the following legal
bases:
(a) Contractual Necessity — Processing is necessary to perform our contract
with you (e.g., providing breakdown services under your Package).
(b) Legal Obligation — Processing is necessary to comply with applicable laws
(e.g., tax records, fraud prevention).
(c) Legitimate Interests — Processing is necessary for our legitimate business
interests, provided your rights and interests do not override them
(e.g., platform security, service improvement).
(d) Consent — Processing for marketing purposes or sensitive data categories
is based on your explicit consent, which you may withdraw at any time.
(e) Vital Interests — In emergency situations, processing may be necessary to
protect your life or the life of another person.
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5. HOW WE SHARE YOUR INFORMATION
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5.1 Mechanics and Partner Garages
We share your name, contact number, Vehicle details, location, and service
request details with the assigned Mechanic or Partner Garage so they can
provide the requested service.
5.2 Service Providers
We engage third-party companies to perform functions on our behalf,
including:
• Payment processing (e.g., Stripe, PayPal, local payment gateways)
• Cloud hosting and data storage (e.g., AWS, Google Cloud)
• Push notification and SMS services
• Analytics and crash reporting (e.g., Firebase, Mixpanel)
• Customer support ticketing systems
These providers have access only to the data necessary to perform their
functions and are contractually bound to protect your data.
5.3 Legal and Regulatory Bodies
We may disclose your data if required by law, court order, or governmental
regulation, or if necessary to protect our legal rights.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may
be transferred to the successor entity, subject to the same privacy
commitments.
5.5 We do NOT sell your personal data to third parties for their independent
marketing purposes.
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6. DATA RETENTION
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6.1 We retain your personal data only for as long as necessary to fulfil the
purposes for which it was collected, or as required by law.
6.2 Retention periods:
• Account and profile data: Retained for the duration of your account
plus 2 years after closure (for legal and dispute resolution purposes).
• Service records and transaction data: Retained for 7 years (to comply
with tax and accounting obligations).
• Location data: Retained for 90 days after the service request, then
anonymised or deleted.
• Chat and communication logs: Retained for 1 year after the related
service request is closed.
• Marketing consent records: Retained for 2 years after you opt out or
close your account.
6.3 After the retention period expires, your data is securely deleted or
anonymised so that it can no longer be associated with you.
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7. DATA SECURITY
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7.1 We implement appropriate technical and organisational measures to protect
your personal data against unauthorised access, alteration, disclosure,
or destruction, including:
• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Multi-factor authentication for administrative access
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Employee training on data protection
7.2 Despite our efforts, no method of transmission over the internet or
electronic storage is 100% secure. We cannot guarantee absolute security.
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8. YOUR RIGHTS
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Depending on your jurisdiction, you may have the following rights regarding
your personal data:
8.1 Right to Access — You may request a copy of the personal data we hold
about you.
8.2 Right to Rectification — You may request correction of inaccurate or
incomplete data.
8.3 Right to Erasure ("Right to be Forgotten") — You may request deletion of
your personal data, subject to our legal retention obligations.
8.4 Right to Restrict Processing — You may request that we limit the
processing of your data in certain circumstances.
8.5 Right to Data Portability — You may request your data in a structured,
commonly used, machine-readable format.
8.6 Right to Object — You may object to processing based on legitimate
interests or for direct marketing purposes.
8.7 Right to Withdraw Consent — Where processing is based on consent, you
may withdraw it at any time without affecting the lawfulness of prior
processing.
8.8 Right to Lodge a Complaint — You have the right to complain to your
local data protection authority if you believe we have violated your
privacy rights.
To exercise any of these rights, contact us at onesolutionn07@gmail.com. We will
respond within 30 days of receiving a verified request.
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9. COOKIES AND TRACKING TECHNOLOGIES
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9.1 Our App and website may use cookies, pixel tags, and similar technologies
to enhance user experience, analyse usage, and deliver targeted content.
9.2 Categories of cookies:
• Essential: Necessary for the App to function (e.g., authentication,
session management). Cannot be disabled.
• Functional: Remember your preferences and settings.
• Analytics: Help us understand how users interact with the App.
• Marketing: Used to deliver relevant advertisements and measure their
effectiveness.
9.3 You can manage cookie preferences through your device or browser settings.
Disabling certain cookies may affect App functionality.
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10. CHILDREN'S PRIVACY
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10.1 The Platform is not intended for individuals under the age of 18. We do
not knowingly collect personal data from children under 18.
10.2 If we become aware that we have collected data from a child under 18
without parental consent, we will delete such data promptly.
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11. INTERNATIONAL DATA TRANSFERS
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11.1 Your data may be stored and processed on servers located outside your
country of residence. We ensure that any international transfers comply
with applicable data protection laws, using mechanisms such as Standard
Contractual Clauses or adequacy decisions.
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12. CHANGES TO THIS PRIVACY POLICY
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12.1 We may update this Privacy Policy from time to time. Material changes
will be communicated via the App, email, or prominent notice on our
website at least 14 days before they take effect.
12.2 Your continued use of the Platform after the effective date constitutes
acceptance of the revised Privacy Policy.
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13. CONTACT US
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For questions, concerns, or requests regarding this Privacy Policy or our
data practices:
Data Protection Officer: onesolutionn07@gmail.com
General Support: onesolutionn07@gmail.com
Address: [INSERT REGISTERED ADDRESS]
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END OF PRIVACY POLICY
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ONE SOLUTIONSS (ONESOLUTIONSS)
CUSTOMER MOBILE APPLICATION — TERMS & CONDITIONS
Effective Date: 11 August 2026
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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE ONE SOLUTIONSS
CUSTOMER APPLICATION. BY DOWNLOADING, INSTALLING, REGISTERING, OR USING THE APP,
YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE APP.
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1. DEFINITIONS
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1.1 "App" means the onesolutionss Customer mobile application and any related
web platforms, APIs, or backend systems operated by One Solutionss.
1.2 "We", "Us", "Our", "Company", "One Solutionss" means the entity operating
the onesolutionss platform and providing the Services.
1.3 "You", "Your", "Customer", "User" means any individual or entity that
registers for, purchases, or uses the Services through the App.
1.4 "Services" means the roadside assistance, vehicle recovery, health check,
and inspection services described in these Terms and further detailed in
your purchased Package.
1.5 "Package" means a prepaid subscription plan purchased by the Customer that
entitles the Customer to receive the Services for a defined Duration and
for a specific Vehicle Category, subject to these Terms.
1.6 "Vehicle Category" means the classification of the Customer's vehicle as
one of the following:
(a) Bike 70cc;
(b) Bike 125cc;
(c) Bike 150cc;
(d) Car — Hatchback;
(e) Car — Sedan.
1.7 "Duration" means the validity period of a Package, being either:
(a) 1 Month;
(b) 6 Months; or
(c) 12 Months.
1.8 "Breakdown" means an event where the Vehicle cannot be driven due solely
to a flat tyre. For the avoidance of doubt, a Breakdown does NOT include
mechanical failure, electrical failure, battery failure, running out of
fuel, mis-fuelling, collision, fire, flood, theft, vandalism, or any issue
not directly related to a flat tyre.
1.9 "Service Location" means any of the following places where Services may
be rendered:
(a) "At Home" — the registered address or location where the Vehicle is
ordinarily kept, within a 1-kilometre radius of the registered address;
(b) "Roadside" — any public road, highway, or thoroughfare more than
1 kilometre from the registered home address;
(c) "Partner Garage" — a garage, workshop, or service centre registered
with and approved by One Solutionss.
1.10 "Mechanic" means an independent service provider, technician, or garage
registered with One Solutionss who performs Services on behalf of the
Company through the Mechanic App.
1.11 "Recovery" means the transportation of the Vehicle from the Breakdown
location to a Partner Garage or another destination as agreed by One
Solutionss, using a tow truck, flatbed, or other recovery vehicle.
1.12 "Health Check" or "Inspection" means a visual and diagnostic assessment
of the Vehicle's condition, including but not limited to tyre condition,
fluid levels, brake inspection, battery check, and general safety
assessment, performed by a Mechanic at a Service Location.
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2. ELIGIBILITY & REGISTRATION
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2.1 You must be at least 18 years of age and hold a valid driving licence
(where applicable) to register for and use the App.
2.2 You must provide accurate, complete, and up-to-date information during
registration, including your full name, contact number, email address,
residential address, and Vehicle details (make, model, registration
number, Vehicle Category).
2.3 You are responsible for maintaining the confidentiality of your account
credentials and for all activities that occur under your account. You must
immediately notify us of any unauthorised use of your account.
2.4 One Solutionss reserves the right to suspend or terminate your account
if any information provided is found to be false, misleading, or incomplete.
2.5 Each account is personal to the registered Customer and may not be
transferred, sold, or shared with any other person without our prior
written consent.
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3. PACKAGES, PRICING & PAYMENT
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3.1 Services are only available to Customers who have purchased an active
Package. No Services will be rendered without a valid, paid Package.
3.2 Package Tiers: Packages are differentiated by Vehicle Category and
Duration. All Packages within the same Vehicle Category provide identical
Services; pricing varies only by Vehicle Category and Duration.
Vehicle Categories and indicative service scope:
┌─────────────────┬─────────────────────────────────────────────────────┐
│ Vehicle Category│ Description │
├─────────────────┼─────────────────────────────────────────────────────┤
│ Bike 70cc │ Motorcycles and scooters up to 70cc engine capacity │
│ Bike 125cc │ Motorcycles and scooters up to 125cc engine capacity│
│ Bike 150cc │ Motorcycles and scooters up to 150cc engine capacity│
│ Car — Hatchback │ Small to medium hatchback passenger vehicles │
│ Car — Sedan │ Sedan passenger vehicles │
└─────────────────┴─────────────────────────────────────────────────────┘
3.3 Duration Options: Packages are available for 1 Month, 6 Months, or
12 Months from the date of purchase ("Start Date").
3.4 Pricing: All prices are displayed in the App and are inclusive of
applicable taxes unless otherwise stated. Prices are subject to change
at our discretion, but changes will not affect Packages already purchased.
3.5 Payment must be made in full at the time of purchase through the
payment methods available in the App (e.g., credit/debit card, mobile
wallet, bank transfer). No Services will be activated until payment is
confirmed.
3.6 All payments are processed through third-party payment gateways. One
Solutionss does not store your full payment card details. You agree to
the terms and privacy policies of the respective payment processor.
3.7 Package Activation: Your Package becomes active immediately upon
successful payment confirmation.
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4. NO CANCELLATION & NO REFUND POLICY
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4.1 ALL PACKAGE PURCHASES ARE FINAL. Once you have purchased a Package,
you CANNOT cancel, unsubscribe, downgrade, or request a refund for any
reason whatsoever, including but not limited to:
(a) Change of mind;
(b) Non-use of the Package;
(c) Relocation to an area outside the service coverage;
(d) Sale or disposal of the Vehicle;
(d) Dissatisfaction with service quality or response time;
(e) Any other reason.
4.2 There is NO cooling-off period, NO pro-rata refund, and NO account
credit for unused portions of the Package Duration.
4.3 If you delete your account or uninstall the App, your Package remains
active until its expiry date, and no refund will be issued.
4.4 If your account is suspended or terminated by One Solutionss due to
breach of these Terms, your Package is forfeited immediately without
refund.
4.5 Packages cannot be paused, frozen, or transferred to another person
or Vehicle.
4.6 By completing a purchase, you expressly acknowledge and agree that you
are waiving any statutory or contractual right to cancel or receive a
refund, to the fullest extent permitted by applicable law.
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5. SCOPE OF SERVICES
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5.1 Services Included in Every Package:
(a) Flat Tyre Assistance: Attendance by a Mechanic at the Breakdown
location to repair or replace the flat tyre, subject to availability
of a compatible spare tyre or replacement tyre.
(b) Vehicle Recovery: If the Vehicle cannot be made roadworthy at the
scene, transportation of the Vehicle to the nearest Partner Garage
or a destination agreed with One Solutionss.
(c) Health Check / Inspection: A comprehensive visual and basic diagnostic
inspection of the Vehicle, available at any Service Location (Home,
Roadside, or Partner Garage), subject to appointment booking.
5.2 Service Location Coverage:
(a) At Home: Services are available at or within 1 kilometre of your
registered home address.
(b) Roadside: Services are available on public roads and highways more
than 1 kilometre from your registered home address. Services on
private roads, off-road terrain, or areas with no legal vehicle
access are excluded.
(c) Partner Garage: Health Checks and Inspections may be booked at any
Partner Garage registered with One Solutionss. Flat tyre assistance
and Recovery at Partner Garages are available only if the Vehicle
breaks down at or within the garage premises.
5.3 Service Request Process:
(a) You must request Services exclusively through the Customer App.
(b) You must provide your exact location, Vehicle details, and a
description of the issue.
(c) One Solutionss will assign a Mechanic based on availability,
proximity, and capability.
(d) You must remain with the Vehicle until the Mechanic arrives, unless
otherwise agreed.
(e) The Mechanic has the right to refuse service if the Vehicle or
circumstances do not match the request details or if these Terms
are violated.
5.4 Spare Tyre & Parts:
(a) You are responsible for ensuring your Vehicle carries a compatible
spare tyre, jack, and wheel wrench. If these are not present, the
Mechanic may attempt to source a replacement at your cost, but this
is not guaranteed.
(b) Replacement tyres, tubes, or parts required beyond the standard
service are not included in the Package and will be charged
separately at the Partner Garage or through the App.
5.5 Recovery Limitations:
(a) Recovery is limited to transportation to the nearest suitable
Partner Garage or a destination within a 25-kilometre radius of the
Breakdown location, whichever is closer.
(b) Recovery of Vehicles from ferry terminals, toll plazas, or
restricted-access zones may be subject to additional charges or
delays.
(c) Recovery does not include transportation of passengers; passengers
must arrange their own onward travel.
5.6 Health Check & Inspection Scope:
(a) Health Checks are visual and basic diagnostic assessments only.
(b) They do not constitute a full mechanical service, roadworthiness
certificate, or warranty of condition.
(c) Any recommended repairs or part replacements identified during an
Inspection are not covered by the Package and must be paid for
separately.
(d) Inspection appointments must be booked at least 24 hours in advance
through the App.
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6. MECHANIC DISPATCH & RESPONSE
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6.1 One Solutionss will use commercially reasonable efforts to dispatch a
Mechanic to your location after receiving a valid service request through
the App.
6.2 WE DO NOT GUARANTEE ANY SPECIFIC RESPONSE TIME, ARRIVAL TIME, OR
DISPATCH TIME. The actual time taken for a Mechanic to reach your
location depends on factors including but not limited to:
(a) Mechanic availability in your area at the time of request;
(b) Traffic conditions and road closures;
(c) Weather conditions;
(d) Distance between the Mechanic and your location;
(e) Complexity of the service required;
(f) Any other operational or logistical constraints.
6.3 You acknowledge and agree that One Solutionss is not liable for any
delay in Mechanic arrival, and no compensation, credit, refund, or
discount will be provided for delays, regardless of duration.
6.4 You will receive updates in the App regarding the status of your
service request, including Mechanic assignment. However, estimated
times of arrival (if displayed) are indicative only and do not
constitute a binding commitment.
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7. EXCLUSIONS — WHAT IS NOT COVERED
--------------------------------------------------------------------------------
7.1 Your Package and these Terms do NOT cover, and One Solutionss shall have
no obligation to assist with, the following:
(a) Any Breakdown or issue not caused by a flat tyre, including but not
limited to engine failure, transmission failure, electrical faults,
battery failure, overheating, or fuel-related issues;
(b) Breakdowns resulting from collision, fire, flood, theft, vandalism,
or malicious damage;
(c) Breakdowns occurring while the Vehicle is being used for hire or
reward, racing, rallying, off-road use, or any unlawful purpose;
(d) Breakdowns where the Vehicle is not legally registered, taxed,
insured, or does not hold a valid roadworthiness certificate (where
applicable by law);
(e) Vehicles that have been modified beyond manufacturer specifications
in a way that affects tyre fitment or vehicle recovery;
(f) Service requests made outside the geographic coverage area defined
by One Solutionss from time to time;
(g) Service requests where the Vehicle is already at a repair facility
(other than a Partner Garage at which the Breakdown occurred) at the
time of the request;
(h) Costs of replacement tyres, tubes, valves, rims, or other parts;
(i) Storage charges at Partner Garages if the Vehicle is not collected
within 48 hours of completion of service;
(j) Consequential losses, including but not limited to loss of earnings,
missed appointments, accommodation costs, alternative transport
costs, or any indirect or economic loss;
(k) Breakdowns caused by or occurring while the driver is under the
influence of alcohol, drugs, or any substance impairing ability;
(l) Claims where the Customer has attempted to repair the Vehicle before
requesting service, or where the Mechanic reasonably believes the
service request is made to avoid repair costs;
(m) More than three (3) Service incidents per Package Duration for Bike
categories, and more than five (5) Service incidents per Package
Duration for Car categories. Unused incidents do not roll over.
7.2 One Solutionss reserves the right to refuse service, cancel the Package,
or charge additional fees if the Mechanic attends and discovers that the
issue is excluded under this Clause 7.
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8. CUSTOMER OBLIGATIONS
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8.1 You agree to:
(a) Provide truthful and accurate information at all times;
(b) Ensure the Vehicle matches the Vehicle Category specified in your
Package. If the Vehicle does not match, the Mechanic may refuse
service or charge the difference in Package price;
(c) Be present with the Vehicle (or have an authorised representative
present) when the Mechanic arrives;
(d) Present valid identification and proof of Package purchase when
requested;
(e) Ensure the Vehicle is in a safe location and hazard lights are
activated (where applicable) when requesting Roadside assistance;
(f) Not behave in an abusive, threatening, or violent manner towards
Mechanics or One Solutionss staff;
(g) Not use the App or Services for any fraudulent, illegal, or
unauthorised purpose;
(h) Not tamper with, reverse-engineer, or attempt to gain unauthorised
access to the App or its systems;
(i) Notify One Solutionss immediately of any change in Vehicle ownership,
Vehicle details, or contact information.
8.2 Failure to comply with these obligations may result in refusal of service,
suspension or termination of your account, forfeiture of your Package
without refund, and potential legal action.
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9. MECHANIC APPOINTMENTS & CANCELLATIONS
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9.1 For Health Check / Inspection appointments at Partner Garages:
(a) You may reschedule an appointment free of charge if done at least
12 hours before the scheduled time.
(b) Cancellations of appointments are not permitted less than 12 hours
before the scheduled time. The appointment will be counted as a
Used Service incident.
(c) Repeated no-shows (more than two in any Package Duration) may result
in restrictions on future appointment bookings.
9.2 For Emergency Roadside / At Home requests:
(a) Once a Mechanic has been dispatched, you may cancel the request
through the App. If the Mechanic has already travelled towards your
location, a cancellation fee may apply.
(b) If you are not present at the location when the Mechanic arrives,
the incident may be counted as a used Service incident.
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10. LIMITATION OF LIABILITY
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10.1 One Solutionss acts as an intermediary platform connecting Customers with
independent Mechanics and Partner Garages. While we vet and monitor our
network, Mechanics and Partner Garages are independent contractors and
not employees of One Solutionss.
10.2 To the maximum extent permitted by applicable law, One Solutionss shall
not be liable for:
(a) Any damage to the Vehicle caused by pre-existing conditions, wear
and tear, or the actions of third parties;
(b) Any personal injury, death, or property damage occurring during or
as a result of the Services, except where caused by our proven gross
negligence or wilful misconduct;
(c) Any indirect, incidental, special, consequential, or punitive damages,
including loss of profits, data, or goodwill;
(d) Delays caused by traffic, weather, force majeure events, or
circumstances beyond our reasonable control.
10.3 Our total aggregate liability to you for any claim arising out of or
relating to these Terms or the Services shall not exceed the total amount
paid by you for the active Package.
10.4 Nothing in these Terms excludes or limits liability for death or personal
injury caused by negligence, fraud, or any other liability that cannot be
excluded under applicable law.
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11. FORCE MAJEURE
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11.1 One Solutionss shall not be liable for any failure or delay in performing
its obligations under these Terms where such failure or delay results from
circumstances beyond our reasonable control, including but not limited to:
acts of God, natural disasters, war, terrorism, riots, epidemics,
pandemics, government restrictions, strikes, labour disputes, power
failures, internet outages, or supplier failures.
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12. INTELLECTUAL PROPERTY
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12.1 All content, software, designs, logos, trademarks, and materials within
the App are the intellectual property of One Solutionss or its licensors
and are protected by copyright, trademark, and other applicable laws.
12.2 You are granted a limited, non-exclusive, non-transferable, revocable
licence to use the App for personal, non-commercial purposes in
accordance with these Terms.
12.3 You may not copy, modify, distribute, sell, lease, or create derivative
works from any part of the App without our prior written consent.
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13. TERMINATION
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13.1 By You: You may delete your account at any time through the App settings.
HOWEVER, deleting your account does NOT entitle you to any refund,
cancellation of your Package, or pro-rata credit. Your Package will
continue until its natural expiry date, and all remaining Services will
be forfeited upon deletion.
13.2 By Us: We may suspend or terminate your account and Package immediately
without notice if:
(a) You breach any provision of these Terms;
(b) You engage in fraudulent, abusive, or illegal activity;
(c) You provide false information;
(d) You threaten or abuse Mechanics or staff;
(e) We are required to do so by law or regulatory authority.
13.3 Upon termination by us for breach:
(a) Your right to use the App and receive Services ceases immediately;
(b) Your Package is forfeited without refund;
(c) Any outstanding fees become immediately due;
(d) Clauses that by their nature should survive termination shall
survive, including liability limitations, indemnities, and
intellectual property provisions.
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14. GOVERNING LAW & DISPUTE RESOLUTION
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14.1 These Terms shall be governed by and construed in accordance with the
laws of [JURISDICTION — INSERT YOUR COUNTRY/STATE].
14.2 Any dispute arising out of or in connection with these Terms shall first
be attempted to be resolved through good-faith negotiation.
14.3 If negotiation fails, the dispute shall be resolved through binding
arbitration in accordance with the rules of [INSERT ARBITRATION BODY]
or through the courts of [INSERT JURISDICTION].
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15. CHANGES TO THESE TERMS
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15.1 One Solutionss reserves the right to modify these Terms at any time.
Material changes will be notified to you via the App, email, or SMS at
least 14 days before they take effect.
15.2 Your continued use of the App after the effective date of any changes
constitutes your acceptance of the revised Terms.
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16. CONTACT INFORMATION
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For questions, complaints, or support regarding these Terms or the Services:
Email: onesolutionn07@gmail.com
Phone: [INSERT SUPPORT NUMBER]
Address: [INSERT REGISTERED ADDRESS]
App Support: In-app "Help & Support" section
================================================================================
END OF TERMS & CONDITIONS
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